Are there real people behind the phone (or the e-mail box)?
Do I speak with the same person, managing the service to my Forex account and providing the personal touch and assistance, online?Easy-Forex expert team members are available for you, at all times, anytime. Moreover, you have your own Account Service Manager working closely with you, and the dealing room services are offered to you by expert Forex dealers. You may speak with us over the phone, over e-mail, or over the advanced online CHAT system that we run, as well as visit your regional office and meet in person.
Do they offer professional assisting tools?Easy-Forex™ offers background information for the Forex market, Guided-Tour, seminars, one-on-one training, CHAT, telephone support, as well as other assistance tools, including technical support. You are never left alone to trade without help, if indeed you need it. Moreover, your personal Account Service Manager will guide you live, on your first trading steps, to help you get acquainted with the Easy-Forex™ system, and will answer your technical questions.
When I set a rate to a deal, is it executed "around", or "near" the rate I set, or rather exactly on it?Easy-Forex™ executes your set rates, including Stop-Loss and Take-Profit rates, by using the latest technologies. We are committed to the principle that you should not lose more than your Stop-Loss amount at risk, as defined by you.
As well, per your pre-set TAKE-PROFIT rate (if you choose to set such rate) your deal will be automatically closed, exactly on your pre-defined Take-Profit rate.
Needless to say that you can change those pre-defined rates, Stop-Loss as well as Take-Profit, at any time while your deal is open.
It is highly important that you know that, due to the nature of the forex global market, 100% guarantee to pre-set rates is impossible. Such may occur under highly volatile market conditions, where other parties to the Forex trade (e.g. – the trader, the platform, the liquidity provider, etc.) are unable to execute specific rates, or specific rate range, due to conditions that are beyond their control.
Simply put: Easy-Forex™ makes any and all efforts to guarantee the rates, when it is able to doing so, unless market conditions prevent delivering the rate selected.
Is their internet platform friendly and easy to use?
Do I need to download any software?
Can the trading be performed immediately, without any obligation to a certain configuration or a computer?May I generate detailed reports at a click of a button, as well as track all transactions performed in my Forex account, whenever I wish?Of course. That''s what they call in the business "WYSIWYG" (What you see is what you get). You may check the value of your position at any time, as well as see historical data (transactions and deals) with a click of a button. Moreover, you may generate "scenarios" ("what-if") with possible rates per you position, in order to see if you are in gain or loss.
Can I control my Forex account from anywhere on the globe, from any computer, at any desired time, 24x7x365?Of Course. Any computer connected to the internet, anywhere on the globe, would enable your accessibility. In case you have technical difficulties - relating to old versions of PC hardware or software - please read our TECHNICAL SUPPORT section (linked at the bottom of our homepage).
Please note that trading is not available between 14:00 and 19:00 GMT on Sundays. Moreover, several currencies (including Gold and Silver) are not traded “around the clock”. We recommend that you check the trading hours for specific currencies with our dealing room. In most cases, Traders can trade Forex beyond the normal trading hours. However, trading in such hours, if indeed available, usually involves higher spreads.
Easy-Forex™ makes its best efforts to perform the maintenance and upgrading of its website during Sundays, when the world market is not active.
Are the rates presented the most updated rates?
Whom are they powered by?
Do they work with world''s leading financial data providers?The Easy-Forex™ high-edge system uses the latest highly sophisticated and advanced technologies in order to offer you up-to-the-second quotes. You may check your accounts and positions in real time, you may do so 24 hours a day, and make a deal based on real-time information. Easy-Forex™ believes it is highly important for you to be able to control your funds whenever you wish, and base your deals on real-time information. That is the level of service you deserve!!
Please note that trading is not available between 14:00 and 19:00 GMT on Sundays. Moreover, several currencies (including Gold and Silver) are not traded “around the clock”. We recommend that you check the trading hours for specific currencies with our dealing room. In most cases, Traders can trade Forex beyond the normal trading hours. However, trading in such hours, if indeed available, usually involves higher spreads.
Easy-Forex™ makes its best efforts to perform the maintenance and upgrading of its website during Sundays, when the world market is not active.
Easy-Forex™ Trading Platform is the only Forex platform that enables users to start trading immediately. With no software download required you may login to your account and trade anytime, from anywhere.
Am I bound to wait for the banking hours, or can I deposit trading margins with my credit card?
Should I miss an opportunity, in case I would like to change the margins in the middle of the night?
And when I profit, can I withdraw the profits to my credit card account?Easy-Forex™ is the only Forex platform which allows you to fund your account with your credit card, so you can start trading immediately, regardless of banking work days or hours! Easy-Forex™ cares about protecting your credit card security as well as protecting your privacy to the highest standards. To achieve that, we use the latest technologies and comply with all relevant regulations
Are there any tedious procedures needed for account set-up?
Can I immediately register, deposit the margins for the deal, and start running?Of course you can, especially when you have no software to download, and you have the option to use your credit card for depositing the margin required for the trading. Please note that due to security measures, aimed to protect you, the Forex trader, the scope of deals on the first week of new users trading with Easy-Forex™ is limited. Such restriction will be removed after making a phone contact with our team.
Read more :
http://www.easy-forex.com/en/Forex.Why.aspx